Family communication that starts in the clinical record.
What Family Connect Does
Under the Aged Care Act 2024, providers have obligations around communication with residents' families and nominated representatives. Family Connect supports those obligations with a documented, auditable record of family communications.
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Family and authorised contact portal
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Care update notifications and wellbeing communications
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Event and activity notifications
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Documented communication history: auditable and resident-linked
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Configurable notification preferences
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Integration with clinical events and care plan updates in Core
Yes. Every communication delivered through Family Connect is logged against the resident record with a timestamp and recipient. If a complaint is raised or a regulator asks whether a family was kept informed, that record is producible from the system without searching through email threads or call logs. The communication trail exists because the platform created it, not because someone remembered to document it.
Yes. Facility staff and management control what categories of information are shared through Family Connect, and with which contacts, configured to match your facility’s communication policy.
The Aged Care Act 2024 includes obligations around transparency and communication with residents’ representatives. Family Connect creates a documented, auditable record of communications delivered to nominated contacts, supporting your ability to demonstrate compliance with those obligations.
