Your team's documentation, working harder.
Your data stays in Australia.
Acredia is a signatory to the MSIA and MTAA Voluntary AI Governance Code, Australia's framework for responsible AI in healthcare software. Every output is logged, sourced, and reviewable within the platform, supporting your obligations under the Privacy Act 1988 and the Aged Care Act 2024.
Acredia Intelligence is built by Acredia, not assembled from a third-party AI service with a data processing agreement layered over it. The model and the infrastructure are ours, which means there is no external vendor whose access, terms, or data practices you need to account for.
What Family Connect Does
Under the Aged Care Act 2024, providers have obligations around communication with residents' families and nominated representatives. Family Connect supports those obligations by creating a documented, auditable record of family communications, not just a trail of phone calls that someone may or may not have logged.
Family Connect Capabilities
- Family and authorised contact portal
- Care update notifications and wellbeing communications
- Event and activity notifications
- Documented communication history: auditable and resident-linked
- Configurable notification preferences per familyt
- Integration with clinical events and care plan updates in Core
No. Acredia Intelligence reads existing documentation and surfaces what it contains. Shift summaries are assembled from documented records. Record review surfaces entries that share characteristics. Incident flagging checks for completeness. Resident history assembles a structured view. What the findings mean is determined by your clinical team. The judgment stays with the clinician.
No. Acredia Intelligence runs inside the Acredia platform your clinical team already uses, within the existing clinical workflows your staff are already in.
All processing and storage happen within Acredia’s secure Australian environment, AWS Sydney and Melbourne data centres. No third-party AI vendor has access to your resident or clinical data at any point. The processing happens within Acredia’s own infrastructure.
Acredia Intelligence is designed around this requirement from the ground up. It reads documentation and surfaces what is there. Incident flagging checks whether required fields are completed; it does not assess severity. Record review surfaces similar entries; it does not interpret them. The four capabilities are explicit about what they do and what they do not do.
Yes. Every output from Acredia Intelligence is logged, sourced, and reviewable within the platform. You can see what was surfaced, when, and from which source records, supporting your governance obligations and your ability to demonstrate to a regulator that AI tools in your facility operate within appropriate limits.
