How can a multi-site group see which home is behind on care minutes before the quarter closes?
Review every home against its own target each week, instead of reviewing the group figure once the quarter has closed. A short routine is enough to start: pull each home’s figures, compare each home against its own target, name an owner for any home tracking below, and check the response the following week.
Why is a group-level care minutes figure not enough on its own?
A group figure combines homes that are each measured against their own targets. Homes delivering above target can lift the combined number while one home sits below its own target, and that home does not appear unless the report shows it separately. The group figure describes the organisation, but the target belongs to the home.
What should a weekly home-level care minutes review include?
Each home’s delivered minutes for the week to date, set against that home’s own target, with total minutes and registered nurse (RN) minutes shown as separate lines. The review should also list any home that was below target the previous week, with its owner and the action agreed. One page per review is usually enough.
Who should own the weekly review in a multi-site group?
One named role at group level, usually in operations, runs the review and keeps the record. Each home’s manager owns the response for their own home. Splitting it this way keeps the group view consistent while leaving accountability with the people who can change the roster.
What should happen when a home is tracking below target?
The home gets a named owner and a date, not a general note of concern. The owner agrees what will change, whether that is a roster adjustment, an agency booking, or a check on how minutes are being recorded, and the next weekly review opens with that home. A shortfall found mid-quarter can still be closed. One found after the quarter can only be explained.
Why review total and RN minutes as separate lines?
Total minutes and RN minutes are separate targets, and a home can meet one while missing the other, in either direction. A review that shows one combined measure will present that home as on track. Showing both lines for every home makes a partial shortfall visible in the week it happens.
How does a weekly review fit alongside board reporting?
The weekly review is the operational view. The board needs its output, not every week’s detail: a home-by-home summary at a fixed point mid-quarter, with exceptions named and owners attached. Once the weekly routine is running, that summary takes little time to prepare because the record already exists.
For the governance side, including the questions to put to your board, Acredia’s briefing The Site Behind the Average is available now. Download my copy of The Site Behind the Average
Prefer to talk it through? Book 20 minutes on my board’s view of site-level care minutes
